{"xsrfToken":"ee971cf2-b8fc-41fc-b7bc-972fdaabd23b_b6ff75ebe194fbdf4194ffd306d80800ad794d07_lout","branding":{"id":"11","key":"ss","name":"Swapoo Technical Support","portalBaseUrl":"/servicedesk/customer/portal/11"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Technical Support","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Technical Support","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2d4150","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"11","key":"ss","projectId":10054,"serviceDeskId":11,"name":"Swapoo Technical Support","description":"<p>Welcome! You can raise a Swapoo Technical Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/11","onlyPortal":false,"reqTypes":[{"id":"211","name":"Billing Concerns and Issues","descriptionHtml":"<p>Please ensure that you enter and use your registered Swapoo Email address when raising concerns with us. We do not entertain concerns from non-Swapoo members.</p>","callToAction":"Billing Concerns and Issues","introHtml":"<p>Raise concerns with Performance Charging Billing or Statement of Account.</p>","icon":10533,"iconUrl":"https://makatisoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[],"key":""},{"id":"210","name":"Withdraw Bitmex Funds Inquiry","descriptionHtml":"<p>Please make sure to use your registered Swapoo Email when raising a request with us. We do not entertain requests coming from unknown addresses.</p>","callToAction":"Withdraw Bitmex Funds Inquiry","introHtml":"<p>This request allows members to consult with technical teams on withdrawing funds to avoid disruption to Trading Bot operation.</p>","icon":10542,"iconUrl":"https://makatisoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[63],"key":""},{"id":"209","name":"Identity Validation","descriptionHtml":"","callToAction":"Identity Validation","introHtml":"","icon":10528,"iconUrl":"https://makatisoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"208","name":"Swapoo Trading Bot Issues","descriptionHtml":"","callToAction":"Swapoo Trading Bot Issues","introHtml":"","icon":10560,"iconUrl":"https://makatisoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10560","groups":[63],"key":""},{"id":"197","name":"Limit Upgrade Request","descriptionHtml":"","callToAction":"Limit Upgrade Request","introHtml":"<p>This form allows users to request higher limits. This is for</p>","icon":10527,"iconUrl":"https://makatisoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"196","name":"Transfer Account Ownership","descriptionHtml":"<p>Only the owner of the account can raise requests to transfer account ownership upon submission of valid identification and details of the new owner. Other account profile details and credentials can be changed within the application and will not be part of this service. The New Owner should be at least 18 years old. By submitting this form you agree with the <a href=\"https://swapoo.com/terms-and-conditions\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Terms and Conditions</a> of Swapoo. A special 99 USD package will be made available to the user to avail of this service. Both Laetitude and Swapoo accounts will be transferred to the new owner.</p>","callToAction":"Transfer Account Ownership","introHtml":"<p>This is a special request to transfer account ownership that requires approval from Swapoo management.</p>","icon":10473,"iconUrl":"https://makatisoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[],"key":""},{"id":"179","name":"Report Hacked Account","descriptionHtml":"<p>Please be warned that raising this request will lock your account until IT Teams have investigated this potential security breach</p>","callToAction":"Report Hacked Account","introHtml":"<p>This request form allows members to report a hacked account to IT Support</p>","icon":10522,"iconUrl":"https://makatisoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[49],"key":""},{"id":"163","name":"Transaction Issues","descriptionHtml":"","callToAction":"Transaction Issues","introHtml":"","icon":10546,"iconUrl":"https://makatisoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[50],"key":""},{"id":"162","name":"Log-in Issues","descriptionHtml":"","callToAction":"Log-in Issues","introHtml":"","icon":10523,"iconUrl":"https://makatisoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[48],"key":""},{"id":"161","name":"Business KYC Documents","descriptionHtml":"<p>Please follow guide at <a href=\"https://swapoo.atlassian.net/servicedesk/customer/portal/4/topic/327ba388-b1c0-4bba-bcc9-6189c41215ae/article/996671489\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Additional Requirements for Business Account Upgrade</a></p>","callToAction":"Business KYC Documents","introHtml":"","icon":10535,"iconUrl":"https://makatisoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[48],"key":""},{"id":"160","name":"Account Security and Compromised Account","descriptionHtml":"","callToAction":"Account Security and Compromised Account","introHtml":"","icon":10523,"iconUrl":"https://makatisoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[49],"key":""},{"id":"159","name":"Account and Profile Issues","descriptionHtml":"","callToAction":"Account and Profile Issues","introHtml":"<p>Raise a request here if you have problems with account and profile settings</p>","icon":10525,"iconUrl":"https://makatisoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[48],"key":""},{"id":"146","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10537,"iconUrl":"https://makatisoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[],"key":""},{"id":"150","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10538,"iconUrl":"https://makatisoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[],"key":""},{"id":"151","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10530,"iconUrl":"https://makatisoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[],"key":""}],"reqGroups":[{"id":48,"name":"Registration, Accounts and Log-in"},{"id":49,"name":"Account Security"},{"id":50,"name":"Cryptocurrency Transactions"},{"id":63,"name":"Swapoo Trading Bots"}],"orderMapping":{"48":[162,161,159],"49":[179,160],"63":[208,210],"50":[163],"42":[150],"43":[150]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"40ddeda7-0ec4-3d86-822d-d27015a7e849","appLinkName":"System Confluence","appLinkUrl":"https://makatisoft.atlassian.net/wiki","spaceKey":"SS","spaceName":"Swapoo Support","spaceUrl":"https://makatisoft.atlassian.net/wiki/spaces/SS","isServer":false},"labels":[],"projectKey":"SS","serviceDeskId":11},"createPermission":true,"portalAnnouncement":{"portalId":11,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"kbPage":{"id":1813872657,"title":"\"My bots do not work or create positions.\"","url":"https://makatisoft.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/1813872657","space":{"key":"SS","name":"Swapoo Support","id":1160544281},"serviceDeskIds":[11],"appLinkId":"40ddeda7-0ec4-3d86-822d-d27015a7e849","idInString":"1813872657","projects":[{"projectId":10054,"serviceDeskId":11,"portalId":11}]}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=makatisoft","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"ee971cf2-b8fc-41fc-b7bc-972fdaabd23b_b6ff75ebe194fbdf4194ffd306d80800ad794d07_lout","baseUrl":"https://makatisoft.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"f79889ce-f0c1-4b40-a987-a705034b4f36","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","anonymousEnabled":true,"requestIntroEnabled":true}